Customer Services
Returns & Exchanges
‘Annoushka’ guarantees your total satisfaction with our products and services. In the unlikely event that you are unhappy with your purchase, you can return the items to us within 30 days of receipt of order and we will be happy to exchange or refund providing the goods are returned in perfect condition in their original packaging.
‘Annoushka’ will not accept returns for any pieces that have been worn.
We strongly recommend that you send your order back to us recorded delivery. We cannot accept responsability for parcels lost in transit.
Please send your piece to:
- Internet Returns Department
- Annoushka
- PO Box 63722
- London
- SW3 9AY
Jewellery and goods purchased online cannot be exchanged or returned at any of our boutiques
Bespoke and engraved items: these pieces are Special Orders, which means that the item will be made or customised especially for you; because of this, these pieces of jewellery cannot be exchanged or returned under any circumstances.
For reasons of hygiene, we are unable to offer exchanges or refunds on earrings.
